SMS, Voice & WhatsApp for Healthcare — Appointments, Reminders & Reports
Cut no-shows and keep patients informed with automated appointment reminders, report-ready alerts, prescription follow-ups and OTP verification — delivered over DLT-compliant SMS, voice calls and WhatsApp. Trusted by 5,000+ businesses across 190+ countries with 15+ years in messaging.
Why messaging matters in healthcare
Missed appointments waste clinical time, delay care and cost revenue. A timely reminder on the channel a patient actually checks — SMS, a voice call or WhatsApp — keeps schedules full and patients on track with their treatment.
Reduce no-shows
Automated reminders one day and one hour before an appointment give patients time to confirm, reschedule or arrive prepared.
Timely care
Report-ready alerts, refill nudges and follow-up prompts move patients through the care pathway without manual phone calls.
Reach non-readers via voice
Automated voice calls in regional languages reach elderly and low-literacy patients who may not read a text message.
Healthcare use cases
From booking to follow-up, automate every touchpoint patients rely on.
Appointment booking & reminders
Confirmations at booking plus timely reminders that let patients confirm, cancel or reschedule with a reply.
Report-ready alerts
Notify patients the moment lab results or diagnostic reports are ready for collection or download.
Prescription refills
Refill reminders and pharmacy pickup alerts keep patients on their medication schedule.
Health-camp announcements
Promote free camps, screening drives and wellness events to consented patient lists.
OTP & login
Secure patient-portal logins and telemedicine sessions with one-time passwords over SMS or voice.
Patient feedback
Collect post-visit ratings and reviews with two-way SMS or WhatsApp surveys.
Emergency & critical alerts
Instant 24×7 alerts for critical values, admissions and on-call escalations to staff and patients.
Vaccination & checkup reminders
Schedule dose-due, annual checkup and preventive-screening reminders automatically.
Channels for healthcare
Reach every patient on the channel they respond to — a single platform for text, voice and chat.
Transactional SMS
Instant, 24×7 delivery of reminders, OTPs and report alerts to any number.
Voice calls
Automated voice reminders and confirmations for patients who prefer or need a call.
WhatsApp Business
Rich, two-way conversations with document sharing for reports, prescriptions and forms.
Compliance & consent
TRAI’s TCCCPR rules require every business sender to register on a DLT platform and message only consented patients. We manage the compliance layer so your reminders and alerts deliver without blocks or penalties.
1. Principal Entity
Register your clinic or hospital (PAN, GST, KYC) as a Principal Entity to get an entity ID.
2. Sender header
Register an alphanumeric header for service alerts or a numeric header for promotional camps.
3. Approved templates
Pre-register reminder, report and OTP templates with variable placeholders for patient data.
4. Patient consent
Message only patients who have consented; keep opt-in records for every list you send to.
We handle it all — see DLT registration & support.
Why clinics & hospitals choose us
Trusted by 5,000+ businesses across India and 190+ countries, with 15+ years in messaging — DLT-compliant routes, 99.9% uptime and multichannel delivery your patients can rely on.
DLT-compliant routes
Registered headers and approved templates keep reminders and alerts delivered and penalty-free.
99.9% uptime, 24×7
Critical alerts and OTPs go out any hour of the day on a platform built for reliability.
Multichannel & regional
SMS, voice and WhatsApp in 15+ Indian languages to reach every patient demographic.
Expert onboarding
Free DLT assistance, API integration help and human support any time you need it.
