SMS, WhatsApp & Voice for E-commerce & Retail — Orders, Delivery & Campaigns
Turn every order into a delightful experience — instant order confirmations, real-time shipping updates, COD confirmation calls, checkout OTPs and high-converting sale campaigns. One DLT-compliant, multichannel platform reaching customers across 190+ countries.
Why messaging drives e-commerce growth
Shoppers live on their phones — and SMS, WhatsApp and voice reach them instantly where email and app push fall flat. With 95%+ open rates and near-instant delivery, messaging keeps buyers informed at every step: from the moment they place an order to the knock on their door.
Timely order and delivery updates cut “where is my order” support tickets, COD confirmation calls slash return-to-origin losses, and abandoned-cart nudges recover revenue you have already earned. Layer in login/checkout OTPs, back-in-stock alerts and festive campaigns, and one multichannel platform powers the entire customer journey — all fully DLT-compliant for India and delivered across 190+ countries worldwide.
E-commerce use cases
Order confirmation
Instant SMS or WhatsApp the moment an order is placed — order ID, items and total for buyer confidence.
Shipping & delivery updates
Automated dispatch, out-for-delivery and delivered alerts with tracking links keep customers in the loop.
COD confirmation via call/DTMF
Auto voice call asks the customer to press 1 to confirm cash-on-delivery orders — cutting RTO and fake orders.
Abandoned-cart recovery
Nudge shoppers who left items behind with a timely reminder and a gentle incentive to complete checkout.
Login/checkout OTP
Sub-3-second one-time passcodes secure sign-ups, logins and payments with reliable, high-priority delivery.
Sale & offer campaigns
Broadcast flash sales, festive deals and coupon codes to opt-in shoppers over SMS or WhatsApp.
Back-in-stock alerts
Notify waitlisted customers the instant a sold-out product is restocked — converting demand into sales.
Feedback & reviews
Request ratings and reviews after delivery via WhatsApp or SMS to build trust and repeat purchases.
Channels for retail
Reach shoppers on the channel they respond to — mix and match transactional, promotional, conversational and voice messaging from a single API and dashboard.
Transactional SMS
Order, shipping and OTP alerts delivered 24×7 to any number, even DND.
Promotional SMS
Sale, coupon and campaign blasts to opt-in shoppers with DND scrubbing.
WhatsApp Business API
Rich order updates, catalogs, buttons and two-way support on WhatsApp.
Compliance (DLT)
For SMS delivery in India, TRAI’s TCCCPR rules require every sender to register on a DLT platform. Order, shipping and OTP messages run over transactional routes so they reach customers 24×7 — even DND numbers — while sale campaigns use promotional routes with automatic DND scrubbing.
We register your entity, headers and message templates and keep your store compliant end to end — see DLT registration & support.
Why online brands choose us
Trusted by 5,000+ businesses across India and 190+ countries, with 15+ years in messaging — direct routes, honest compliance and the reliability your storefront depends on.
Sub-3s OTP delivery
High-priority routes deliver login and checkout OTPs in seconds so carts never stall.
API & plugins
REST API plus Shopify and WooCommerce plugins — automate order and shipping messages fast.
Multichannel in one
SMS, WhatsApp and voice from a single platform — one integration, one dashboard.
24×7 support + free trial
99.9% uptime and human support any hour, with free trial credits to test first.
